Nokomis Customer Support
Do you need help choosing, ordering or installing our products? Here you will find answers to the most frequently asked questions. If you cannot find the answer to your question, do not hesitate to contact us by telephone, e-mail or via the contact form.
How to choose the right product ?
Our products are classified into three categories: Abi, Ashki and Awibaa. Each category corresponds to a different level of acoustic and thermal performance. You can consult the detailed technical characteristics of each product on our website. To help you choose the product best suited to your situation, you can also use our online simulator, which allows you to compare different products based on your criteria.
How to order a product?
To order a product, simply select the product of your choice, choose the desired color, size and quantity, then add it to the cart. You can then validate your order by providing your contact details and payment method. You will receive an order confirmation by email.
How to install a product?
Our products are easy to install, without any work or specific tools. You can view our installation guides on our website, which explain step by step how to install our noise-reducing curtains and acoustic panels. You can also watch our tutorial videos on our YouTube channel.
What are the delivery and return terms?
We deliver our products throughout mainland France, within 5 to 10 working days. Delivery costs are free from 200 euros of purchase. If you are not satisfied with your product, you have 14 days from receipt to return it to us, provided that it is in perfect condition and in its original packaging. We will refund the amount of your order, excluding return costs.
How to benefit from the product warranty?
Our products are guaranteed for 2 years against any manufacturing or operating defects. If you notice a problem with your product, you can contact us by telephone, email or via the contact form, providing us with proof of purchase and a description of the problem. We will tell you what to do to claim your warranty.
