Nokomis Customer Support
Need help choosing, ordering or installing our products? Here you'll find answers to the most frequently asked questions. If you can't find the answer to your question, please don't hesitate to contact us by phone, e-mail or via the contact form.
How to choose the right product?
Our products are divided into three categories: Abi, Ashki and Awibaa. Each category corresponds to a different level of acoustic and thermal performance. You can consult the detailed technical specifications of each product on our website. To help you choose the product best suited to your situation, you can also use our online simulator, which allows you to compare different products according to your criteria.
How do I order a product?
To order a product, simply select the product of your choice, choose the desired color, size and quantity, then add it to the shopping cart. You can then confirm your order by entering your contact details and payment method. You will receive an order confirmation by e-mail.
How do I install a product?
Our products are easy to install, requiring no special tools or work. You can consult our installation guides on our website, which explain step-by-step how to install our noise curtains and acoustic panels. You can also watch our tutorial videos on our YouTube channel.
What are the delivery and return terms?
We deliver our products anywhere in mainland France, within 5 to 10 working days. Delivery is free for orders over 200 euros. If you are not satisfied with your product, you have 14 days from receipt to return it to us, provided it is in perfect condition and in its original packaging. We will refund the full amount of your order, excluding return postage.
How can I benefit from the product warranty?
Our products are guaranteed for 2 years against any manufacturing or operating defect. If you notice a problem with your product, you can contact us by telephone, e-mail or via the contact form, providing proof of purchase and a description of the problem. We'll tell you how to make use of your warranty.
