Our Returns Policy - Ease and Transparency

Returns Policy

1. RIGHT OF WITHDRAWAL AND EXCHANGE

1.1 Right of withdrawal (only for deliveries in Europe)

 

All Products (excluding Customized Products) delivered in Europe may be subject to a refund provided that they are unused, unmodified, intact, complete, packed in the original packaging, have not been installed in any way and are accompanied by the purchase invoice. If the returned Product does not meet these criteria and cannot be relisted, it is not eligible for a refund and will be returned to the User.

 

Pursuant to article L.121-18 of the Consumer Code, the User has a right of withdrawal of fourteen (14) days from the date of receipt of the Products .

The right of withdrawal also applies to sale, second-hand or destocked products, but cannot apply to Customized Products in accordance with the provisions of article L.221-28 3° of the Consumer Code.

During this period, the User may return the Products to the Company without giving reasons or paying penalties to the following Company address:

DISPEO - HAPPY COLIS - Objectif Silence - Nokomis Webstore

RUE HIPPOLYTE BAYARD

UPPER TOWN PAE

60000 Beauvais

France

Return costs are the responsibility of the User and will not be reimbursed, with the exception of a Product defective upon receipt, or an error when sending the Product.

 

In the case of a non-compliant or damaged Product or Custom Product , please contact Customer Service by email immediately but at the latest within 14 days of receipt of your order , specifying the defect, ideally with pictures. In the case of a package received and opened or damaged, please contact Customer Service by email within 72 hours of receipt and attach a photo of the package. After this period, any complaints cannot be received.

 

The Company undertakes to reimburse the User who has exercised his right of withdrawal the sums due as soon as possible and at the latest, within fourteen (14) days following the exercise of the right of withdrawal and in particular:

  • If the User returns all of the Products in their order, the Company will reimburse the User for (i) the price of the returned Products, as well as delivery costs (with the exception of additional costs arising from the choice made by the customer a delivery method other than the less expensive standard delivery method offered by the Company) of the latter;
  • If the User does not return their entire order and keeps one or more Products ordered, the amount of the "outbound" delivery costs will be retained by the Company as well as the amount of the price of the Products not returned.

 

The refund will be made via the payment method used when paying for the returned order. Thus, if the Product order was paid by:

  • Carte Bleue, and the Carte Bleue is still valid, the reimbursement will be made to the account attached to this Carte Bleue.
  • Paypal, and the Paypal account is still active, the reimbursement will be made to this Paypal account.
  • Bank transfer, reimbursement will also be made by bank transfer.

 

 

1.2 Exchange

All Products (excluding Custom Products) delivered in Europe may be exchanged provided that they are intact, complete, packaged in the original packaging, never installed or used and that they are accompanied of the purchase invoice.

Return costs are the responsibility of the User (with the exception of a Product defective upon receipt, or an error when sending the Product).

The User has fourteen (14) days to contact Customer Service and request an exchange of the Product.

The User will not pay delivery costs on the new exchange order.

 

 

2. GUARANTEES

All Products and Customized Products on sale on the Website benefit from the legal guarantee of conformity (articles L.217-4 to L.217-14 of the Consumer Code) and the legal guarantee against hidden defects (articles 1641 to 1649 of the Civil Code) allowing the User to report to the Company within 2 years from delivery of the order the Products or Custom Products delivered defective or non-compliant.

 

In the event that the Product presents a defect or lack of conformity which makes it unsuitable for its use or which reflects a major functional difference compared to the characteristics defined on the Site, the Customer chooses between repair and replacement of the Product. However, the Company may not proceed according to the Customer's choice if this choice results in a cost that is clearly disproportionate with regard to the other method. If repair and replacement of the Product are impossible, the Customer may return the Product and have the price refunded or keep the Product and have part of the price refunded in agreement with the Company.

 

The repair, replacement or refund will be carried out if the Customer meets the following cumulative conditions:

  • not have used the Product in an abnormal, improper or contrary manner to its intended purpose;
  • have followed the installation and maintenance instructions for the Product;
  • have returned the Product in packaging ensuring its total protection, i.e. not likely to cause the Product to suffer damage during transport.