Our Returns Policy - Ease and Transparency

1. RIGHT OF WITHDRAWAL AND EXCHANGE

1.1 Right of withdrawal (only for deliveries in Europe)

 

All Products (excluding Custom Products) delivered in Europe are eligible for a refund provided that they are unused, unmodified, intact, complete, packaged in the original packaging, have not been installed in any way and are accompanied by the purchase invoice. If the returned Product does not meet these criteria and cannot be put back on sale, it is not eligible for a refund and will be returned to the User.

 

In application of article L.121-18 of the Consumer Code, the User has a right of withdrawal of fourteen (14) days from the date of receipt of the Products .

The right of withdrawal also applies to sale, second-hand or clearance products, but cannot apply to Custom-Made Products in accordance with the provisions of Article L.221-28 3° of the Consumer Code.

The user must contact Customer Service to report the return, must include the invoice or order form in the return package and provide Customer Service with the tracking information for the package(s).

During this period, the User may return the Products to the Company without giving reasons or paying penalties to the following Company address:

CONFECTEAM

4A SPICHRZOWA

62-200 GNIEZNO

POLAND

Return costs are the responsibility of the User and will not be reimbursed, with the exception of a Product that is defective upon receipt, or an error when sending the Product.

 

In the case of a non-compliant or damaged Product or Custom Product , please contact Customer Service by email immediately but no later than 14 days after receiving your order , specifying the defect, ideally with photos. In the case of a package received and opened or damaged, please contact Customer Service by email within 72 hours of receipt and attach a photo of the package. After this period, any claim will not be accepted.

 

The Company undertakes to reimburse the User who has exercised his right of withdrawal for the sums due as soon as possible and at the latest within fourteen (14) days following the exercise of the right of withdrawal and in particular:

• If the User returns all of the Products in his order, the Company will reimburse the User (i) for the price of the returned Products, as well as the delivery costs (with the exception of additional costs resulting from the customer's choice of a delivery method other than the less expensive standard delivery method offered by the Company) for the latter;
• If the User does not return the entire order and keeps one or more Products ordered, the amount of the "outbound" delivery costs will be retained by the Company as well as the amount of the price of the Products not returned.

 

The refund will be made via the payment method used when paying for the returned order. Thus, if the order for Products was paid by:

• Carte Bleue, and the Carte Bleue is still valid, the refund will be made to the account attached to this Carte Bleue.
• Paypal, and the Paypal account is still active, the refund will be made to that Paypal account.
• Bank transfer, refund will also be made by bank transfer.

 

 

1.2 Exchange

All Products (excluding Custom Products) delivered in Europe may be exchanged provided that they are intact, complete, packaged in the original packaging, never installed or used and that they are accompanied by the purchase invoice.

The user must contact Customer Service to obtain a return voucher, which must be included on the return package. Without this return voucher, the Products will not be accepted for return.

Return costs are the responsibility of the User (with the exception of a Product that is defective upon receipt, or an error when sending the Product).

The User has a period of fourteen (14) days to contact Customer Service and request the exchange of the Product.

The User will not pay any delivery charges on the new exchange order.

 

 

2. GUARANTEES

All Products and Custom Products on sale on the Website benefit from the legal guarantee of conformity (articles L.217-4 to L.217-14 of the Consumer Code) and the legal guarantee against hidden defects (articles 1641 to 1649 of the Civil Code) allowing the User to report to the Company within 2 years from delivery of the order any Products or Custom Products delivered that are defective or non-compliant.

 

In the event that the Product presents a defect or lack of conformity that makes it unfit for use or that reflects a major functional difference compared to the characteristics defined on the Site, the Customer chooses between repair and replacement of the Product. However, the Company may not proceed according to the Customer's choice if this choice entails a cost that is clearly disproportionate compared to the other method. If repair and replacement of the Product are impossible, the Customer may return the Product and have the price refunded or keep the Product and have part of the price refunded in agreement with the Company.

 

The repair, replacement or refund will be made if the Customer meets the following cumulative conditions:

• not have used the Product in an abnormal, improper or contrary to its intended purpose;
• having complied with the installation and maintenance instructions for the Product;
• having returned the Product in packaging ensuring its total protection, i.e. not likely to cause the Product to suffer damage during transport.
• The user must contact Customer Service to obtain a return voucher, which must be included on the return package. Without this return voucher, the Products will not be accepted for return.