Our General Conditions of Sale - Transparency and Trust

Terms of Sales

Legal Notice




Capital of €1,000

Identification number: 919 601 559 RCS Paris

VAT number: FR44919601559


Hosting: Shopify Inc.

151 O'Connor Street, Ground floor

Ottawa, ON K2P 2L8





These general conditions of sale (the “ General Conditions ”) are concluded between the company NOKOMIS WEBSTORE (the “ Company ”), and any non-commercial natural person (“the User ” or “ You”) wishing to make a purchase on the Website (hereinafter together referred to as the “Parties ”).


The Parties agree that these General Conditions exclusively govern their relationship.


Any User can read the General Conditions at any time on the website http://www.nokomis.eu published by the Company (the “ Website ”).


These General Conditions may be subject to modifications, the applicable conditions are those in force on the Website on the date of placing your order. They are brought to the attention of the User and accepted by him when ordering.



The General Conditions aim to define the terms of sale between the Company and the User, from placing an order on the Website to after-sales services, including payment and delivery.



The products governed by these General Conditions are those which appear on the Website and which are indicated as sold and shipped by the Company (the “ Products ”). They are offered while stocks last. The Company offers in particular for sale certain Products made at the User's request and made to measure (the “ Customized Products ”).


The essential characteristics (qualitative and quantitative) of the Products are described and presented on the Website as precisely as possible. However, these descriptions as well as the indications of dimensions and the photographs cannot be considered as falling within the contractual scope.


Every effort is made to ensure that the photographs and descriptions of the Products appearing on the Website are faithful to the original Products. However, variations could occur, in particular due to technical limitations in color rendering on Users' computer equipment, or industrial precision constraints on dimensions (3% tolerance), so the Company will not be responsible for variations. not resulting from its own action or from non-substantial variations.


With regard to Custom-Made Products, the User is expressly informed of the fact that, due to the technical constraints linked to their manufacture, Custom-Made Products are subject to a margin of tolerance in terms of finished measurements, according to the specifications. following proportions: 1%. All Custom Products whose measurements fall within this tolerance margin are considered to be compliant, which the User expressly acknowledges and accepts. Apart from the tolerance margins, the User has one (1) month from the date of shipment of the Custom Product to request alterations to their Custom Product. Any retouching is subject to invoicing.


If you order another copy of the same model several weeks apart, the colors may vary slightly because the items will not have been dyed in the same bath. We advise Users to order all copies at the same time in order to avoid any difference in color.



The prices of Products and Custom Products displayed on the Website are indicated in the currency of the country whose version of the Website has been chosen by the customer.

These prices are indicated all taxes included and take into account French VAT and any reductions applicable on the day of the order. It is specified that for Products and Custom Products shipped to Switzerland, VAT will not apply, and for Products and Custom Products shipped to Germany, the German VAT applicable on the day of the order will be reflected in the price. of sale of Products and Customized Products and not French VAT.


The prices of Products and Customized Products are exclusive of delivery costs (costs of processing your order, packaging costs, shipping costs and possible return costs). The amount of delivery costs will be specified on the order form before validation of the order.


For customers residing in Switzerland, it is specified that the prices displayed on the Website are indicated excluding VAT. For customers residing outside the territory of the European Union and in the French Overseas Territories, it is specified that the prices displayed on the Website are also indicated excluding customs fees. The customer will be required to clear the Products and Custom Products by paying duties and taxes (VAT for Switzerland) upon entry, said duties and taxes are the responsibility of the customer both in terms of declarations and payments to the authorities competent authorities of the country concerned.


The prices of Products and Customized Products may be modified at any time by the Company. However, a price cannot be modified once the User's order has been validated.


An invoice is established for each order and sent by email to the User.



4.1 Prior identification of the User

For any first order, the User must follow a customer account creation procedure, as indicated on the Website.


To place an order, the User must identify himself with his email address or customer number and password.


If the password is lost or forgotten, the User can request it again by going to their customer account and clicking on “ Forgotten password ”. He will then receive a link to modify his password on the email address he provided when creating his customer account.


The User can also contact Customer Service to request a change of the password for their customer account.


4.2 Placing the order

The User must be at least eighteen (18) years old and have the legal capacity necessary to place and honor any order or hold an authorization allowing him or her to honor any order and be able to justify this at any time, upon simple request from the Company.


The User places his order on the Website and in accordance with the procedure provided and explained by the Website: accessible 24/7, permanently, except in the event of voluntary or unintentional interruption, in particular for maintenance needs. or force majeure. Under penalty of refusal of the order, the User chooses a delivery address for the Product(s) necessarily located in the countries referred to in article 6.1 below.


Any order placed before 10 a.m. (local time at the Company's head office) on a business day, being understood as a working weekday from Monday to Friday ("Business Day"), will be processed the same day. Any order placed after 10 a.m. (local time at the Company's head office) will be processed the following Business Day.


In accordance with article 1369-5 of the Civil Code relating to the conclusion of a contract in electronic form, the User can view the details of his order (Product, reference, quantity, unit price) and its total price and correct it. possible errors. The User must verify the accuracy of his order before confirming it to express his acceptance. Any confirmed order constitutes acceptance of the prices and descriptions of the Products and Custom Products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned in article 8 below. The Company will acknowledge receipt of the order as soon as it is placed by sending an email.


In the event of unavailability of a Product or a Custom Product when placing the order, the User will be informed by the Company by email to the email address they provided at the time of ordering. creation of your customer account.


In certain cases, including non-payment, incorrect address or other problem with the User's customer account, the Company reserves the right to block the User's order until the problem is resolved.


For any questions relating to the tracking of an order, the User must consult their customer account on the Website or contact Customer Service .



Payment is made in euros at the User's choice.


  • by bank card: Carte Bleue, Visa, Mastercard.
    The User's bank account is debited upon validation of the order.
    For this type of payment, the Company uses a remote payment system and data encryption in SSL (Secure Socket Layer) mode. Consequently, payments by bank card are not made on the Company's servers but directly on those of the Company's bank (STRIPE) in a secure environment. This guarantee assures you that your bank card numbers are only known by our bank.
  • by PAYPAL.
    By choosing payment via PayPal, the User will automatically be directed to their PayPal account. Once the Paypal payment has been validated, the User will be able to complete their order on the Website.
  • Wire Transfer.



6.1 Geographical delivery areas

The Products and Customized Products sold on the Website can be delivered in Metropolitan France, Switzerland, Monaco, as well as in all countries belonging to the European Union.


6.2 Delivery terms

Delivery is made to the User's home specified in the customer account or to the delivery address that the latter has indicated in the order form, in Metropolitan France or any other country of delivery referred to in article 6.1.


We do not deliver to Post Office Box addresses.


Delivery costs are calculated based on the weight of the product and the location of delivery. They will be indicated to the User before final validation of the Order.

All orders are shipped via Chronopost with package tracking that the User receives by email when their order is shipped. He can also access the tracking of his package in his customer account on the site.

We invite you to follow the delivery of your package online to find out the delivery day. Delivery time is generally 5 working days.

In the case of home delivery, if the tracking indicates your package "delivered" but you have not received your order, please contact customer service within the following 48 hours so that we can intervene and open a file complaint with the carrier.

Please note that once authorization has been given to the carrier to carry out a "deposit in a safe place", by the User via email or telephone, receipt by hand will be automatically confirmed and the responsibility of the sender can no longer be be engaged.


6.3 Delivery times

Fast delivery of your package between 2 and 4 working days after processing the order, as specified in article 4.2, to the countries in the geographical area referred to in article 6.1.


The Company cannot be held responsible for the consequences due to a delay in delivery. The maximum delivery time is 30 days (60 days for Custom Products). In the event of a shipping delay, the Company will inform the User of this delay by email, as indicated in article 4.2. In this case, the User may decide to cancel their order. In the event that the order has not yet been shipped upon receipt of the User's cancellation notice, delivery will then be blocked and the User reimbursed any sums debited within 14 days following the order. receipt of said cancellation notice in accordance with article L. 216-3 of the Consumer Code. In the event that the latter has been shipped, the User will always have the option of canceling their order by refusing the package.



7.1 Right of withdrawal (only for deliveries in Europe)


All Products (excluding Customized Products) delivered in Europe may be subject to a refund provided that they are unused, unmodified, intact, complete, packed in the original packaging, have not been installed in any way and that they are accompanied by the purchase invoice. If the returned Product does not meet these criteria and cannot be relisted, it is not eligible for a refund and will be returned to the User.


Pursuant to article L.121-18 of the Consumer Code, the User has a right of withdrawal of fourteen (14) days from the date of receipt of the Products .

The right of withdrawal also applies to sale, second-hand or destocked products, but cannot apply to Customized Products in accordance with the provisions of article L.221-28 3° of the Consumer Code.

During this period, the User may return the Products to the Company without giving reasons or paying penalties to the following Company address:

DISPEO - HAPPY COLIS - Objectif Silence - Nokomis Webstore



60000 Beauvais


Return costs are the responsibility of the User and will not be reimbursed, with the exception of a Product defective upon receipt, or an error when sending the Product.


In the case of a non-compliant or damaged Product or Custom Product , please contact Customer Service by email immediately but at the latest within 14 days of receipt of your order , specifying the defect, ideally with pictures. In the case of a package received and opened or damaged, please contact Customer Service by email within 72 hours of receipt and attach a photo of the package. After this period, any complaints cannot be received.


The Company undertakes to reimburse the User who has exercised his right of withdrawal the sums due as soon as possible and at the latest, within fourteen (14) days following the exercise of the right of withdrawal and in particular:

  • If the User returns all of the Products in their order, the Company will reimburse the User for (i) the price of the returned Products, as well as delivery costs (with the exception of additional costs arising from the choice made by the customer a delivery method other than the less expensive standard delivery method offered by the Company) of the latter;
  • If the User does not return their entire order and keeps one or more Products ordered, the amount of the "outbound" delivery costs will be retained by the Company as well as the amount of the price of the Products not returned.


The refund will be made via the payment method used when paying for the returned order. Thus, if the Product order was paid by:

  • Carte Bleue, and the Carte Bleue is still valid, the reimbursement will be made to the account attached to this Carte Bleue.
  • Paypal, and the Paypal account is still active, the reimbursement will be made to this Paypal account.
  • Bank transfer, reimbursement will also be made by bank transfer.



7.2 Exchange

All Products (excluding Customized Products) delivered in Europe may be exchanged provided that they are intact, complete, packaged in the original packaging, that the iron-on tape is not used and that They are accompanied by the purchase invoice.

Return costs are the responsibility of the User (with the exception of a Product defective upon receipt, or an error when sending the Product).

The User has fourteen (14) days to contact Customer Service and request an exchange of the Product.

The User will not pay delivery costs on the new exchange order.




All Products and Customized Products on sale on the Website benefit from the legal guarantee of conformity (articles L.217-4 to L.217-14 of the Consumer Code) and the legal guarantee against hidden defects (articles 1641 to 1649 of the Civil Code) allowing the User to report to the Company within 2 years from delivery of the order the Products or Custom Products delivered defective or non-compliant.


In the event that the Product presents a defect or lack of conformity which makes it unsuitable for its use or which reflects a major functional difference compared to the characteristics defined on the Site, the Customer chooses between repair and replacement of the Product. However, the Company may not proceed according to the Customer's choice if this choice results in a cost that is clearly disproportionate with regard to the other method. If repair and replacement of the Product are impossible, the Customer may return the Product and have the price refunded or keep the Product and have part of the price refunded in agreement with the Company.


The repair, replacement or refund will be carried out if the Customer meets the following cumulative conditions:

  • not have used the Product in an abnormal, improper or contrary manner to its intended purpose;
  • have followed the installation and maintenance instructions for the Product;
  • have returned the Product in packaging ensuring its total protection, i.e. not likely to cause the Product to suffer damage during transport.



In all cases, the online provision of the bank card number and the final validation of the order will constitute proof of the entirety of said order in accordance with the provisions of the law of March 13, 2000 and will constitute due payment of the sums corresponding to the price of the Products. appearing on the order form as well as delivery costs.


This validation constitutes signature and express acceptance of all operations carried out on the Website.


In the event of fraudulent use of their bank card, the User is invited, as soon as this use is noticed, to contact Customer Service .



The Company undertakes to provide all the care customary in the profession for the implementation of the service offered to the User. However, its liability cannot be incurred in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure as defined by French case law.


Likewise, the Company cannot be held liable for:

  • for non-performance or poor performance of contractual obligations borne by the User, in particular at the time of entering the order on the Website,
  • for all inconveniences or damages inherent to the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses,
  • for any delay attributable to a stock shortage.



The Company has the right to market all Products and Customized Products on the Website.


All elements of the Website and appearing on the Website, whether visual or audio, including the underlying technology, brands, logos, graphics, photographs, designs and models, are protected by copyright , trademarks or patents. Their disclosure cannot in any way be interpreted as granting any license or right to use any such trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of legal proceedings.


Therefore, none of the materials from the Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way whatsoever.



The Company undertakes to protect the Personal Data of each User, collected during orders. All Personal Data is treated with the strictest confidentiality.


The User acknowledges and accepts that the Company may collect and process personal information concerning him, for the sole purposes set out below in accordance with the Company's Confidentiality Policy, accessible on the Website and made available to the User. 'User when placing an order.


If the User chooses not to provide certain mandatory personal data, he will still be able to visit certain parts of the Website but may not be able to access certain options, certain programs, certain offers and certain services requiring interaction with him and the use of your personal data.


12.1 Collection of Personal Data

We may collect your Personal Data in the following cases:

  • When completing the registration form via the “Create your account” section to create a customer account for the User allowing them to connect to the Website and purchase the Products and Products custom made. For this purpose, the Company collects and processes the following data: title, surname, first name, e-mail address, date of birth, password, company, delivery and billing address, country, home and mobile telephones, name of the address.
  • When the User sends a request via the “Contact Us” section, by completing an online form. The data collected for this purpose are as follows: subject of the request, email address, order number and the User's message.
  • When the User voluntarily provides personal data concerning him, in particular through free forms or attachments to his message in the “Contact Us” section. The User undertakes to communicate accurate information that does not harm the interests or rights of third parties (in particular their intellectual property rights).
  • We may also use log files. The information contained in the log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), system date/time, originating and destination pages, pages clicked, and any other information that your browser may give us. We may use this information in particular to administer the Site or to track the user's movements around the Site. We inform you, however, that electronic identification data makes it possible to identify your connection terminal or the pages consulted on the Site during your navigation and are generally insufficient on their own to identify you by name.
  • Google Analytics: The Site may use a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit this Site, the pages visited, and other sites visited before arriving at this Site. We use the information we obtain from Google Analytics to operate and improve the Site and our products. We do not associate the information collected by Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to our Site is limited by the Google Analytics Terms of Service, available at www.google.com/analytics/terms/us.html, and the Google Privacy Policy, available at www.google.com/policies/privacy/. You can learn more about how Google collects and analyzes data specifically in relation to Google Analytics at www.google.com/policies/privacy/partners/. You can also prevent the use of your data by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. When you voluntarily provide Personal Data about yourself, in particular when it concerns multimedia content (photographs, videos, etc.), you undertake to communicate information that is accurate and does not harm the interests or rights of third parties ( notably to their intellectual property rights).


12.2 Use of personal data

The Company only collects and processes personal data concerning the User for which it has legal bases. The legal bases include the consent of the User (when the User has given consent), the contract (when the processing of data is necessary for the execution of a contract concluded between the Company and the User, or between our partners and you, for example, to provide the Products and Customized Products requested) and “legitimate interests”.


When the processing of personal data is subject to the consent of the User, the latter has the right not to consent or to withdraw consent at any time; when the processing of your personal data relates to legitimate interests, the User has the right to object. For any questions regarding the legal bases on which the Company relies for the collection and use of personal data, do not hesitate to contact our Customer Service by email, post or telephone .


The information that the User communicates on the Website allows the Company to:

  • Identify and authenticate user access to the Site;
  • Execute the sales contract and ensure delivery of products and tailor-made products purchased by the user;
  • Inform the user about products and tailor-made products;
  • Handle questions or requests sent by the user;
  • Send the user, with their consent, messages of an advertising or commercial prospecting nature through any applicable communication channel, in particular e-mails, SMS, etc.;
  • Allow the user to benefit from promotions;
  • Transmit the newsletter to which the user has subscribed;
  • Improve our Site in terms of navigation and functionality;
  • Diagnose and remedy problems on the Site.

The Company guarantees the confidentiality of the personal data collected from the User. The Company may, however, be required to share all or part of this personal data with third party service providers in order to facilitate the conduct of its activity and to provide the Website as well as its Products and services to Users.

This information may be transferred to other countries. The Company strives to act responsibly and only interact with third party service providers who display a personal data policy governing their own processing of personal data and who ensure an adequate level of protection with regard to the requirements of European data protection regulations (and in particular the General Data Protection Regulation (EU) 2016/679 of April 27, 2016, known as “GDPR”). In all cases, the Company relies on contractual mechanisms and binding legal processes to legally transfer personal data across EEA borders and secure these data flows.


The Company will only transmit the User's Personal Data to a third-party commercial partner after having obtained their prior agreement for the sharing of this information (for example for a special promotional event).


The Company may finally be required to reveal all or part of the User's personal data or any other information that the User has submitted via the Website if it believes that revealing this information can help or is reasonably necessary. :

  • compliance with any law or regulation;
  • the conduct of any legal proceedings;
  • to respond to any request from a judicial authority or any administrative authority authorized by law requesting the communication of these data in accordance with the legislative provisions in force;
  • to enforce our General Conditions of Sale;
  • to detect, prevent or address a fraud or security issue;
  • to protect the rights, property or safety of the Website, its Users, or the public in general.


The Company, however, undertakes to notify the User under the conditions provided for by current legislation.

In order to fulfill its contractual obligations, the Company may transmit this data to companies it controls and to their subsidiaries provided that these companies are subject to the same commitments provided for in the Confidentiality Policy or to rules of confidentiality guaranteeing at least equal protection of data.


Finally, the Company may share the User's personal data in the context of a sale, merger or takeover, or in preparation for these events. Any third party entity purchasing the company in whole or in part will be authorized to use this data, but only in compliance with the Privacy Policy and after duly informing the User of this transfer of activity. Each User may naturally object to this, by exercising their legal rights as described below.


In all cases, NOKOMIS WEBSTORE the Company will make its best efforts to ensure the confidentiality and security of the Personal Data collected during their transmission to the aforementioned persons.


12.3 Retention of personal data

The User's personal data will be kept by the Company for a period not exceeding the duration necessary for the purposes for which they were collected or are processed, in accordance with the provisions in force (in particular but not exclusively those provided for by the code of commerce, the civil code and the consumer code).


The Company may, however, retain certain personal data for a longer period, for the sole purpose of complying with any legal obligation or responding to any questions or complaints addressed to it subsequent to the termination of the contractual relationship with its partners or the User concerned.


12.4 Facebook and YouTube

NOKOMIS WEBSTORE publishes an information and presentation page for its activity on Facebook, as well as a channel on YouTube. You can follow these pages by choosing the “Like” button (on Facebook) or “Subscribe” (on YouTube). Your personal information, which you have indicated as public and accessible from your profile, may then be collected by NOKOMIS WEBSTORE.


Click here for a Wikihow article on enabling and disabling access to your data on Facebook.


Click here for the rules for changing Google/Youtube privacy settings.


12.5 Subscription and unsubscription to our newsletter

The Site offers you the opportunity to subscribe free of charge to a newsletter, in order to receive information about our products, our new products and our news.


If you no longer wish to receive this newsletter, you can unsubscribe by simply clicking on the “Unsubscribe” link located at the bottom of the newsletter. Your request will only be considered taken into account upon receipt of a message confirming this. If no confirmation message reaches you, please contact Customer Service specifying the email address to unsubscribe.


12.6 Security measures

The security of your Personal Data is important to us. We follow the security standards generally adopted in our sector, including the use of appropriate administrative, physical and technical measures and comply with French and European legislation in force relating to the protection of the Personal Data that we collect.


NOKOMIS WEBSTORE employees who have access to your Personal Data due to their duties undertake to maintain the greatest confidentiality in this regard.


However, no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, even if we make our best efforts to protect your Personal Data, we do not control the risks linked to the operation of the Internet and draw your attention to possible risks in terms of occasional loss of data or breach of confidentiality data passing through this network.


If you have any questions regarding the security of the service, you can contact Customer Service .


12.7 Links and interactions with third party sites

The Site may allow you to interact with third party sites or may contain links to other third party sites, mobile applications and services that are not owned or controlled by us (each, a “ Third Party Service ”). We are not responsible for the privacy practices or the content of Third Party Services. Please note that the Third Party Service may collect information about you. Therefore, we encourage you to read the terms and conditions and privacy policies of each Third Party Service with which you choose to interact.


12.8 Exercise of user rights exercise of user rights

In accordance with the legislation in force, and in particular with law n°78/17 of January 6, 1978 known as “Informatique et Libertés” and the GDPR, the User has a right of access, rectification and erasure of their personal data, as well as a right to limitation of processing and portability of their data.

He also has the right to object for legitimate reasons to the processing of his data by the Company, as well as the right to lodge a complaint with the CNIL.

The User can exercise their legal rights at any time by sending their request by email, by post or by telephone to Customer Service .


In order for the Company to satisfy this request, the User must send it the elements necessary for their identification: name, first name, e-mail and possibly their postal address.


After deleting personal data concerning them, the User will not be able to restore it. Furthermore, the Company cannot assure the User that such deletion will make it possible to completely remove any personal content or information that the User could have otherwise made public.


12.9 Use of data in the event of acquisition or change of control of NOKOMIS WEBSTORE

As our business develops, we may sell or acquire subsidiaries or activities. During such transactions, customer information may be one of the assets transferred but will remain subject to the commitments made in this Personal Data Policy.


In addition, in the event of a change of control of our company, an acquisition, collective proceedings or a sale of the assets of our company, Personal Data could be transferred to third parties.


12.10 Personal data policy relating to minors

The Site is not aimed at minors but is not reserved for adults because it does not present content prohibited to minors under 18 years of age.


The forms and questionnaires on the Site are not intended to collect information about minors. If information is collected about a minor by the Site, the legal representative of the minor will have the possibility of contacting us to rectify, modify or delete this information (see article 6 - Rights of individuals regarding Personal Data).


12.11 Questions / Contact

For any questions or comments relating to this Personal Data Policy or the way in which we collect and use Personal Data concerning you, you can contact Customer Service by email, by post or by telephone .


The terms and conditions are governed by French law. In the event of a dispute, the competent court is the place of residence of the defense lawyer or, at the discretion of the plaintiff, the place of actual delivery of the object.